Refund & Return Policy
Returns
We accept returns within 14 days of delivery provided that:
- Items remain unused, unworn, and in original condition.
- Original tags and packaging are included.
- The item received was defective, damaged, or incorrect.
Non-Returnable Items
Returns are generally not accepted for:
- Worn or washed clothing.
- Customized or altered items.
- Clearance or final-sale products unless defective.
Refunds
Once returned items are received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing generally takes 5–10 business days after approval.
- Shipping charges are non-refundable unless the return resulted from our error.
Exchanges
We replace products that are defective, damaged, or incorrectly delivered, subject to stock availability.
Return Process
To request a return, exchange, or refund, contact:
- Email: Fabric@lumivexstyles.com
Please include:
- Order number
- Reason for return
- Photos if the item is damaged or incorrect
Contact Information
LUMIVEX STYLES STORE
23 Queen Street, Sabo, Nigeria
Email: Fabric@lumivexstyles.com
